24-Hour Notice Required
We kindly ask for at least 24 hours’ notice to cancel or reschedule a standard booking at no charge.
Now booking free Meet & Greets across Central Oahu — Wahiawa · Mililani · Whitmore Village
Our Policies
Cancellation & Payment Policies
Clear, fair terms so you always know what to expect. These policies help us give every pet the reliable, dedicated care they deserve.
Free Meet & Greet: Every new client starts with a free 20-minute consultation before their first booking, so we can meet your pet, go over routines, and confirm access details.
Cancellation Policy
Late Cancellations (under 24 hrs)
Cancellations made less than 24 hours before a scheduled visit are charged 50% of the service total.
Same-Day & No-Shows
Same-day cancellations and no-shows are charged in full (100%).
Holiday Bookings
Holiday bookings require 72 hours’ notice. Late holiday cancellations are charged 100%, and any deposits are non-refundable.
Payment Terms
Payment Timing
Payment is due at the time of booking to reserve your pet’s spot.
Accepted Methods
We accept Venmo, Cash App, Apple Pay, or cash. Boarding may be paid securely online via Stripe.
Add-On Fees
Add-on fees are due 24 hours prior to standard visits and 72 hours prior to holiday bookings.
Weekly Packages
Recurring weekly walk packages are billed weekly.
Holiday rates apply to New Year’s, Memorial Day Weekend, Independence Day, Labor Day Weekend, Thanksgiving, Christmas, and Spring Break.
Questions about our policies?
We’re happy to walk you through anything before you book.
Book Your Free Meet & Greet